It takes more than a graphical user interface to make a contact centre easy to use. It takes tight integration between the voice and data elements, and requires a system that is agent centric, not data centric, so that the agent isn't performing several tasks to access data. This customer led agenda is central to the design and implementation of FlexiQ.


Functionality:

• Multi-media contact solution
• Inbound / Outbound funtionality including a predictive dialler module
• Customisable queue prioritisation
• Unlimited queues and call centres
• Standard / custom reporting
• Easy to use interface